FAQ

Frequently Asked Questions

Do you ship across Europe?
Yes, we provide shipping to all European countries. Delivery times vary depending on your location, usually between 5–10 business days.

Are the items handmade?
All of our products are handcrafted with care, ensuring uniqueness and artistic value. Each piece may have slight variations, which adds to its character.

What materials are used?
We work with natural and durable materials such as wood, ceramics, stone, and metal. Details are always specified in the product description.

Can I return an item?
Yes, returns are accepted within 14 days of delivery if the item is unused and in its original condition. Please contact us before sending the product back.

Do you offer custom orders?
Some items can be customized upon request. Please reach out to us with your idea, and we will confirm if personalization is possible.

How can I care for my item?
Most products require gentle care: avoid harsh chemicals, prolonged direct sunlight, and excessive moisture. Specific care instructions are provided for each product.